HIRING AND CANCELLATION POLICIES

• This itinerary is a quote, subject to availability and confirmation of included services.
• Prices subject to change without notice, subject to confirmation.
• Prices indicated in USD, payment at the daily exchange rate.
• Bank fees may apply for international transfers.
• NET prices are non-commissionable.
• A 20% advance payment is required to confirm availability for this itinerary.
• Guaranteed departures on the dates mentioned, minimum two passengers.
• Tips for guide and operator are not included. A suggested average of $5–$7 USD per person, per day.
• The contracted transportation allows up to one piece of luggage (max. 23 kg) and one piece of carry-on (max. 8 kg) per person.
• In case of excess luggage, inclusion without additional cost will depend on vehicle capacity.
• The passenger is solely responsible for their luggage and documents. Mega Travel is not liable for any loss, theft, or damage.
• Do not leave valuables in the transport vehicle; neither the provider nor Mega Travel is responsible for any losses.
• For flight transfers arriving between 9:00 PM and 6:00 AM, a nighttime supplement will apply.
• General programs include standard accommodations. Requests for different categories are subject to availability and rate changes.
• If the selected hotel is unavailable, a hotel of similar category and rate will be booked.
• Check-in time: from 3:00 PM. Check-out time: before 12:00 PM.
• Special accommodation requests (bed type, etc.) must be made in advance and may affect pricing.
• The bus boarding time limit is 15 minutes. After that, passengers must arrange transport at their own cost.

IF THE PROGRAM INCLUDES CHILDREN, KEEP IN MIND:

• Children under 2 are considered infants and are not charged. Special transport (e.g., stroller or seat) must be requested in advance.
• Children aged 2–10 pay the child rate.
• Children over 11 pay the adult rate.
• The number of children per room sharing with parents depends on each hotel's policy.
• Minors must be accompanied by a parent and present valid ID/passport at check-in.

TRAVEL INSURANCE IS ESSENTIAL

>We recommend travel insurance that covers illness, COVID-19, accidents, luggage loss, cancellation, etc. Request a separate quote.

IF YOU ARE A PASSENGER IN SPECIAL CONDITION…

Please inform us in advance of any special conditions (e.g., surgeries, mobility issues, medical conditions) to adjust operations accordingly.

WE REMEMBER YOUS

• Arrive 3h 30min before international flight departures.
• Arrive 2h 30min before domestic flight departures.

PRICE VARIATION

• Rates may vary due to currency fluctuations, tax changes, etc.
• Hotel rates may vary depending on occupancy or dynamic pricing.
• Quoted rates are subject to change due to destination events or availability.

CONDITIONS AND METHODS OF PAYMENT

• All services must be paid in full 45 days before the service date.
• Payments must follow the agreed schedule. Bank transfer fees are the customer's responsibility.
• By paying, the traveler accepts all hiring and cancellation policies.
• Service vouchers will not be issued until payment is received.

TRAVEL DOCUMENTATION, VISAS & PASSPORT

• All passengers (including children) must have valid documentation as required by destination laws.
• It is the passenger’s responsibility to check all required documentation (passport, visa, vaccinations, etc.).
• MEGA TRAVEL is not liable for immigration issues due to lack of documentation.

CHANGES IN THE ITINERARY

• The order of services may change due to force majeure, without affecting the overall content. No refunds or compensation will apply.
• Price variations may occur due to mandatory changes from force majeure (e.g., strikes, natural disasters, etc.).
• Changes in flights must be reported at least 48 hours in advance for service adjustments.
• Late or different arrival without notice may incur extra charges, subject to agency approval.

CANCELLATIONS

• "Any modification requested after reservation confirmation may incur additional costs and will be subject to availability and cancellation policies."
• Cancellations must be made at least 45 days before arrival to negotiate penalties as per contract.
• Late cancellations will incur a 100% accommodation charge.
• Excursion-only bookings must be canceled 15 days (low season) or 25 days (high season) before service date.
• No-shows are charged at 100% of the confirmed service value.

REFUNDS

• Refunds are processed through the agency that made the reservation and payment.
• No cash refunds will be issued at the destination.
• No refunds for voluntarily unused services.
• No substitutions or rebookings for other excursions.
• No refunds after the trip has started, except for certified medical reasons or death.
• Refund requests must be submitted within 30 days after the trip ends.
• Refunds incur administrative fees, which will be disclosed at confirmation.